Our team at Trusting News could make a long list of how journalists tell us they feel about online comments. It might feel cathartic to do that — who doesn’t love complaining about the insanity or hatefulness of strangers on the Internet?
Yet we also know how important it is to build connections between journalists and the people they aim to serve. We know those connections build trust. We also know one role of journalism is to host community conversations, and hosting takes work.
Ready to invest a bit of time in the moderation of and participation in online comments? Here are some ideas for how to jump in.
