In this article, Triadic Group explores the key AI trends that are setting the stage for the future of contact centers, providing a strategic blueprint for organizations to leverage AI for enhanced customer interactions, operational efficiency and business growth! more

The latest innovations from BLOX Digital are making paywalls smarter and more dynamic, ensuring that the journey from casual visitor to paying subscriber is seamless — and successful. more

This year, publishers should lean hard on the 2024 elections to grow revenue and readership. Creative Circle Media Solutions developed a proven tool to deliver that in 2020. And all Creative Circle apps work on any website. more

Pugpig suggests ways news publishers can entice young social media audiences to develop a direct relationship with them to acquire first-party data and drive revenue. more

LNP Media Group, based in Lancaster, Pennsylvania, has reached an agreement with SCS to install the Community Advertising System (CAS). more

Expanding ad sales and readership takes continual strategic planning and a steady stream of fresh engagement ideas. That’s why Metro’s newly redesigned SearchBook is configured to provide newspaper teams with both sales planning and creative support in one user-friendly package. more

When the decision was made to switch the Spanish edition of HuffPost to a new CMS system to be installed by Xalok, four simultaneous challenges were put on the table. This success story shows how the move maintained all the functionality of the current website, while integrating it with the capabilities of the Xalok CMS. more

Are you using the right techniques to measure and optimize your digital advertising? When you invest so much in paid media and your online presence, knowing what works and what doesn’t is essential.  more

Can a 9-year-old understand how press freedom protects democracy? We at Kid Scoop say “Absolutely!” Take a look at this Kid Scoop page for your newspaper. more

This educational program, open to members of America's Newspapers, is designed to develop leadership skills and a broader understanding of sustainable business models for local journalism organizations. The program is built to provide newspaper leaders exposure to a wide variety of topics in an engaging learning environment. more

Choozle lowers publishers' total cost of integrating programmatic advertising. more

Friends2Follow helps newspapers monetize advertisers’ social media. more

Ganjingworld.com is the newest digital platform providing family-friendly entertainment for all ages. more

Audience.io is your all-in-one promotions platform designed to boost your revenue, first-party data and user engagement. more

Here's an idea to steal and adapt: The Times Union partnered with a nearby university to build a data-rich, low-cost weather and climate product. more

States Newsroom is the largest news org of its kind; boasts newsroom or partner news outlet in every state following content-sharing agreement with Spotlight Delaware. more

April 8, 2024 - OpenAI, Google and Meta ignored corporate policies, altered their own rules and discussed skirting copyright law as they sought online information to train their newest artificial intelligence systems. more

Rep. Randy K. Weber Sr. has joined as a co-sponsor of a bill intended to provide support to community newspapers and small businesses. more

April 5, 2024 - Virginia has become the first state in the nation to approve the publication of legal notices in online-only local news sites. more

During a panel at the ACES: The Society for Editing national conference in San Diego on Friday, AP Stylebook Editor Paula Froke announced that Merriam-Webster is now the Stylebook’s official dictionary, among other updates.  more